Return & Refund Policy
Our No-Problemo Return and Refund Policy
In case we do not come up smelling like roses (or orange vanilla), no worries. You have 30 days from the date of purchase to return the product for a full refund.
Hakuna Matata.
What to send back:
Make sure to include these 3 items:
- the fragrance pendant
- the fragrance replenishment spray bottle
- both securely placed inside the original Sugar Doozy-branded tin box
Your return will not be eligible for a refund or exchange if its does include all three.
Return in 4 easy steps:
1. Have your order number and shipping zip code handy.
2. Create a return shipping label ( Click here )
3. Stick the return shipping label on the package.
Put the tin box inside a cardboard box for shipping. Any small cardboard box is OK.
4. Bring your sealed + labeled package to the Post Office. You can order a free pick-up from your location here.
The refund:
Your refund will go back to the original method of payment used to make the purchase.
How long it takes:
It takes approximately 2-3 weeks from initiation for the refund to appear in your statement.
Returning an item I received as a gift
If you were gifted a Sugar Doozy pendant but it isn't what you had in mind, you can return it for store credit.
Reach out to TeamDoozy@sugardoozy.com with the gifter's first and last name, email address, and the products you’d like to return or exchange. Once we've located the original order, we'll handle it!
Please remember that return/exchange is accepted for 30 days from purchase date.
The gifter won’t be notified.
Exceptions to our return policy:
– Discounted items from a final sale cannot be returned for a refund nor exchanged.